Help

  • Do you have any questions?

    If you have any questions about any of our products, our webshop, the delivery or Tattini, please don't hesitate to ask it here!

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  • Shopping in our webshop

    If you would like to buy something from our webshop, just follow these easy steps.

    In short:

    • Product selection: Put the product into your cart int the desired color, size and quantity
    • Cart overview: Review your cart, where you can get to after every product selection and from the top of the page also
    • Shipping information: From the cart you can get to the page, where you will be able to fill out the shipping information (such as name, address)
    • Select payment method: After filling out the shipping information, select the most suitable payment method for You
    • Completing the order: After the payment method You will be able to review all of it once more, you can leave us a note and send the order

    With little more details:

    • Product selection:
      On our site you can browser our products by Product categories, the Selection categories we have compiled, maybe by the Shopping by color groups, Brands, Sale categories, New products or by using the Product search at the top of the page.

      We will let you know at every product about the available sales, special ordering information and if the product is new.

      Once you find what you were looking for, click on the picture or the name of the product to get to the product's page, where next to the zoomable pictures and description you can choose from the available colors, sizes and can specify the quantity and put it into your cart. Furthermore you will find customer ratings, and some other recommended products for this one.

      After selecting the desired color, size and quantity, you will get to your cart, from where you will be able to advance to the next step, by using the Go to checkout button, or you can resume browsing from the product page where you came by clicking on the Continue shopping button.

    • Cart overview:
      Of course you are able to access your cart at any time from the top of the page, next to the search field. If you have your own account, if you've logged in before browsing our site, but for some reason now you're not able to finish the checkout, don't worry, the next time you sign in, you will see the same products in your cart what you've left there.

      On the cart page you will see the total value, the possible discounts and you can modify the quantities for the selected products too (if you would like to remove an item from your cart, just decrease it's quantity to 0).

      When you're ready to finish the order, click on the "Go to checkout" button to get to the next step.

    • Shipping information:
      To buy something from our site, signing up is not required. However, having your own user account has some advantages, including:
      • the previously mentioned, resumable shopping,
      • if you have loyalty discount, You will see your own prices (reduces with discounts) at the time you're browsing the products,
      • You can save multiple shipping addresses,
      • Your own, shareable wishlist,
      • the opportunity of rating the products,
      • view the history of your previous orders at our site,
      • etc.
      If you already have your own user account, but you have not yet logged in, you can do so here. After signing in, you can review your personal details and are able to modify them if you wish to. At the same time, you can save a new shipping address, what you would like to use for this order. The changes of your data and the possible new shipping address will be saved, and you will be able to select it the next time when you're ordering from us.

      If you don't have an account, you should fill in your details, the billing and delivery addresses for this order, and if you choose to, you can create a new user account too.

      When you're done, you can get to the next step by clicking on the "Go to payment methods" button.

    • Select payment method:
      On this page, you will be able to choose the most suitable option from multiple payment methods.

      When you're finished, to get to the next step, use the "Go to order completion" button.

    • Completing the order:
      On this page you can review the whole order once more. If you find any errors, use the "Back to the cart" button to correct any mistakes.

      If everything is in order, you can leave a note for this order and you can indicate, if you would like us to include a Tattini catalogue in the package next to the ordered merchandise.

      To finish your order click on the "Send order" button. The order will be saved, and You will receive a confirmation letter to the e-mail address you've given, with the order summary in it. Our staff will get in touch with you on one of the filled in contact options about the availability of products, dispatch date and precise shipping costs.

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  • Shipping

    We can ship packages to anywhere in the world, with shipping costs depending on the weight and size of the parcel. But just to be sure you can get in contact with us about your specific order.

    We make every effort possible to find you the best packaging and carriage method to reduce your shipping costs.
    But we always have to take into account the parcels' size and weight.

    Our contracted courier partner is the GLS General Logistic System and their local contracted partners (eg: Parcel Force in the UK). In certain cases we use the postal service (like Royal Mail in the UK) in order to get more advantageous prices for smaller parcels.

    Each parcel has a transport fee depending on it's size and weight.
    This cost will be added to the amount charged for the goods purchased.

    Here is a link to a detailed chart of our shipping costs.

    If we have them on stock, goods will be dispatched within 7 days of receiving your payment. If we do not have the size or colour of the article which you require we shall contact you and give you an other possible delivery date.

    Please in the course of ordering always give us a phone number on which you are available, so the courier can reach you on it and for ensuring your packages in-time delivery.

    Available extra services:

    • If you would like to track your package, please contact us and we will give you your parcel number. And with that number you can track it on the GLS Track & Trace page
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  • Shipping cost calculaction

    The shipping cost is free to the member states of the European Union, for purchases exceeding £ 100.00 GBP* (if the total weight of the package is less than 15 kg or 33 lbs).

    Otherwise we add shipping cost to the total price of the ordered products using the charts below.

    UK and EU shipping costs

    Weight (kg)Cost/parcel
    0.1-2£ 6.90 GBP
    2.1-5£ 9.50 GBP
    5.1-10£ 12.50 GBP
    10.1-15£ 15.50 GBP
    15.1-20£ 18.50 GBP
    20.1-30£ 19.90 GBP
    30.1+contact us

    Shipping to the UK and EU countries usually takes 4-5 work days after dispatch.

    Shipping costs to most other countries

    Weight (kg)Cost/parcel
    0.1-2£ 9.50 GBP
    2.1-5£ 15.90 GBP
    5.1-10£ 18.90 GBP
    10.1-15£ 19.90 GBP
    15.1+contact us

    Shipping to other countries usually takes 10-20 work days after dispatch, depending on the distance.

    For exact shipping cost for specific non-EU countries, please contact us.

    * The free shipping is not available for products on sale or discounted combinations.

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  • Inventory information

    Please know, that the inventory information used for the dispatch dates displayed on the product pages is being refreshed once a day. Because of this, there might be occasions when the current inventory differs from the one displayed on the page.

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  • Measurements

    In order to avoid ordering difficulties and size errors, we suggest, making accurate measurements before sending your order. After choosing the guessed size, write us a note with the measured results in the order "note" field before completing your order.

    Half-chaps measurementsIf you are about to order a pair of half-chaps, please measure:

    • your calf girth at the widest part (a)
    • your shin's inner length from the ankle to the politeal (b)

    Breeches measurementsIf you are about to order a pair of breeches, please measure:

    • your leg's length from the hip to the ankle (a)
    • your waist girth (b)
    • the desired zip-length (c)

    Clothing measurementsIf you are about to order a jacket, please measure:

    • your bust size (a)
    • your shoulder's width (b)
    • your back-length from the nape to the bottom (c)
    • your arm's length from the shoulder to the wrist (d)

    Rug measurementsIf you are about to order a rug, please measure:

    • the length from horse's chest to tail (a1)
    • the length from withers to tail (a2)

    Gloves measurementsIf you are about to order a pair of gloves, please measure:

    • the hand length, from tip of the middle finger to base of palm before wrist (a)
    • the palm width, flat from crook of thumb to outer edge of palm (b)

    Boot measurementsIf you are about to order a pair of riding boots, please specify:

    • your foot size (a)
    • the size of your calf in cm or inches, at the widest part (b)
    • the length of your shin in cm or inches, from the ground to the back of your knee (c)
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  • Tattini Setter and Springer Leather Boots size chart

    This is the size chart for the Tattini Setter and Springer leather riding boots available in our webshop.

    EU 36EU 37EU 38EU 39EU 40EU 41EU 42EU 43EU 44EU 45EU 46
    length42.54343.54444.54545.54646.54747.5cm
     
    calf size XS32.432.933.433.934.434.935.435.936.436.937.4cm
    calf size S33.734.234.735.235.736.236.737.237.738.238.7cm
    calf size M3535.53636.53737.53838.53939.540cm
    calf size L36.737.237.738.238.740.240.741.241.742.242.7cm
    calf size XL38.438.939.940.440.941.441.942.442.442.943.4cm
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  • Tattini Bracco, Breton, Terrier and Boxer Leather Boots size chart

    Size chart for the Tattini Bracco and Terrier (with zip only) and Breton and Boxer (with front laces and back zipper) Leather Boots available at our webshop.

    SH (normal) shin length:

    EU 35EU 36EU 37EU 38EU 39EU 40EU 41EU 42EU 43EU 44EU 45EU 46
    shin length39.540.5434444.54545.54646.54747.548cm
     
    calf size XXS27*27.5*28*28.5*29*29.5*cm
    calf size XS28.5*2929.53030.53131.53232.533*33.5*34*cm
    calf size S30.5**3131.53232.53333.53434.53535.536cm
    calf size M32.5**3333.53434.53535.53636.53737.538cm
    calf size L34.53535.53636.53737.53838.53939.540cm

    Legend:
    - sizes in bold: have to be custom ordered
    - *: only available for Bracco and Breton models
    - **: Terrier and Boxer models have to be custom ordered

    HH (high) shin length:

    EU 37EU 38EU 39EU 40EU 41EU 42
    shin length46.54747.54848.549cm
     
    calf size S (HH0)30.53131.53232.533cm
    calf size M (HH1)33.53434.53535.536cm
    calf size L (HH2)36.53737.53838.539cm

    This calf length is only available for the Breton, Terrier and Boxer models and only for special order.

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  • Tattini Terranova and Retriever Leather Boots size chart

    Size chart for the Tattini Terranova (with zip only) and Retriever (with front laces and back zipper) Leather Boots.

    SH (normal) shin length (heelless):

    EU 35EU 36EU 37EU 38EU 39EU 40EU 41EU 42EU 43EU 44EU 45EU 46
    shin length39.54143.544.54545.54646.54747.54848.5cm
     
    calf size XXS2727.52828.52929.5cm
    calf size XS28.52929.53030.53131.53232.53333.534cm
    calf size S30.53131.53232.53333.53434.53535.536cm
    calf size M32.53333.53434.53535.53636.53737.538cm
    calf size L34.53535.53636.53737.53838.53939.540cm

    Legend:
    - sizes in bold: have to be custom ordered

    HH (high) shin length (heelless):

    EU 37EU 38EU 39EU 40EU 41EU 42
    shin length46.547.54848.54949.5cm
     
    calf size S (HH0)30.53131.53232.533cm
    calf size M (HH1)33.53434.53535.536cm
    calf size L (HH2)36.53737.53838.539cm

    This calf length is only available for the Retriever model.

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  • Loesdau Thermo Polo Riding Boots size chart

    This is the size chart for the Loesdau Thermo Polo riding boots available in our webshop.

    foot size (cm)22.223.123.724.325.125.626.426.927.728.228.9
    EU sizing3536373839404142434445
    UK sizing-3.54.5566.57.5899.510.5
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  • Daslö Rubber Boots size chart

    Size chart for the Daslö rubber boots available in our webshop.

    L = length (without heel)
    G = girth of the calf

    EU 27EU 28EU 29EU 30EU 31EU 32EU 33EU 34EU 35EU 36
    calf size XSL28.529.530.531.532.533.53536.537.539.5cm
    G27.5282828.52929.53031.53232cm
    calf size SL38.539cm
    G32.533cm
    calf size ML31.23232.838.539cm
    G303131.53434.5cm
    calf size LL41cm
    G35.5cm
    EU 37EU 38EU 39EU 40EU 41EU 42EU 43EU 44EU 45EU 46
    calf size XSL39.540cm
    G32.533cm
    calf size SL39.54040.54141.5cm
    G3434.53535.536cm
    calf size ML39.54040.54141.54242.543cm
    G3535.53636.5373838.539cm
    calf size LL41.54242.5434444.344.544.74545.5cm
    G36.5373838.539.54040.54141.542.5cm
    calf size XLL43.343.844.345.145.946.647.347.748.1cm
    G37.53838.53939.54040.54141.5cm
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  • Tattini Half Chaps size chart

    Size chart for the Tattini Half Chaps (Italian leather, Moulded band, Crocodile and Snake patterned) available at our webshop.

    Chaps SizeCalfLength
    inchescminchescm
    XS13.534.31538
    S1435.515.539.4
    M14.536.81640.6
    L153816.541.9
    XL15.539.41743.2
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  • Tattini and Daslö rugs size conversion

    Our website uses the following size conversions for Tattini and Daslö rugs

    From girth to tail, cmFrom withers to tail, cmFrom withers to tail, inches
    10580 31
    11083 32
    11585 33
    12088 34
    12590 35
    13095 37
    13510039
    14010340
    14510541
    15010842
    15511043
    16011545
    16512047
    17012348
    17512549
    18013051
    18513553
    19014055
    19514557
    20015059
    20515561
    21016063
    21516565
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  • Riding breeches size conversion

    Our website uses the following size conversions for ladies' breeches

    Italian sizingEuropean sizingUK sizingGerman/french sizing
    34281630
    36301832
    38322034
    40342236
    42362438
    44382640
    46402842
    48423044

    Our website uses the following size conversions for men's breeches

    Italian sizingEuropean sizingUK sizingGerman/french sizing
    44402644
    46422846
    48443048
    50463250
    52483452
    54503654
    56523856
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  • Shoe size conversion

    Our website uses the following size conversions for ladies' shoes

    EU sizingUK sizingAustralian sizingUS sizing
    352.53.55
    363.54.56
    37456.5
    38567.5
    39678.5
    406.57.59
    41789.5
    427.58.510
    438910.5
    449.510.512
    4510.511.513
    4611.512.514

    Our website uses the following size conversions for men's and unisex shoes

    EU sizingUK sizingAustralian sizingUS sizing
    35333.5
    36444.5
    374.54.55
    385.55.56
    396.56.57
    40777.5
    417.57.58
    42888.5
    438.58.59
    44101010.5
    45111111.5
    46121212.5
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  • Jacket size conversion

    Our website uses the following size conversions for ladies' jackets

    Universal sizingItalian sizingHungarian sizingUK sizingUS sizing
    XXS342820
    XS36304 2
    S38326 4
    M40348 6
    L4236108
    XL 44381210
    XXL46401412
    3XL48421614

    Our website uses the following size conversions for men's jackets

    Universal sizingItalian sizingHungarian sizingUK sizingUS sizing
    XS 44403636
    S 46423838
    M 48444040
    L 50464242
    XL 52484444
    XXL 54504646
    3XL56524848

    Our website uses the following size chart for children's jackets

    Universal sizingItalian sizingHungarian sizingUK sizingUS sizing
    XXS 26221 -1
    XS 28243 1
    S 30265 3
    M 32287 5
    L 34309 7
    XL 3632119
    XXL 38341311
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  • Helmet and hat size conversion

    Our website uses the following size conversions for helmets and hats

    cminchesUK sizingUS sizing
    5019 5/86 1/86 1/4
    5120 6 1/46 3/8
    5220 1/26 3/86 1/2
    5320 7/86 1/26 5/8
    5421 1/86 5/86 3/4
    5521 1/26 3/46 7/8
    5621 7/86 7/87
    5722 1/47 7 1/8
    5822 5/87 1/87 1/4
    5923 7 1/47 3/8
    6023 1/27 3/87 1/2
    6123 7/87 1/27 5/8
    6224 1/47 5/87 3/4
    6324 5/87 3/47 7/8
    6425 7 7/88
    6525 1/28 8 1/8
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