Terms of use

  • General information

    We reserve the right to refuse or cancel an order for goods if they have been withdrawn or subject to unacceptable delays by the manufacturer, mistakenly listed at an incorrect price, subject to an unforeseen price increase from the manufacturer, or other such changes or errors. Products offered are also subject to availability. We will immediately refund you the total amount you may have paid (including any delivery charges) for any orders we may have to cancel, or if you return the shipment. The prices in our webshop include 20% VAT.

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  • Payment is acceptable through...

    We can accept payment by wire transfer (to our bank account at HSBC Bank) and through PayPal (with a PayPal account or credit card payments also). Please let us know by filling out the form before sending Your order which option You would like to use, but do not transfer the money before we had a chance to get in contact with You. We will send You the pro forma invoice via email and we will expect You to pay the amount only after talking over all the details.

    After we've recieved the amount calculated from the product price and the freight charges, are we able to ship the packages.

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  • Shipping

    There are no minimal ordering constraints, we charge a generic amount (more about shipping) for the delivery of every package. The maximum weight of any one package can't exceed 30 Kg (about 66 Pounds). However please take in consideration that we can't pack every type of items in one package (eg. mineral salt and riding whip).

    We endeavour to despatch within 7-10 days but if we are out of stock of your chosen item, or there is a delay in manufacture, we will inform you of an estimated delivery date.

    We can ship packages to anywhere in the world, with shipping costs depending on the weight and size of the parcel.

    More information about our partner in logistics and the shipping fees can be found on our webshops Help page, in the Shipping section.

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  • Username and Password security

    You must keep any user names or passwords confidential. You are responsible for all use of any passwords or user names while using this website, whether or not the use was actually yours. If you believe that any of this information has been made known to someone else, or is being misused while using this website then please contact us.

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  • Privacy Notice

    We are committed to protecting your privacy and will only use information collected about you.

    We collect personal information from visitors to this website when you e-mail your details to purchase from our webshop, i.e. name, postal address and e-mail address. The information collected via this website is for the purposes of providing our services; answering your queries, dealing with your order(s) and account(s), and providing you with information about products and services. We do not sell, transfer or disclose your personal identity information, except where/if required to do so by law.

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  • Returns Policy

    If you decide to return an item to us for exchange or refund, we offer you a 7 day money back delivery or exchange guarantee on the goods, provided the goods are returned at your expense, unsoiled, unused, undamaged and in their original packing, which includes any sealed packaging they may have been delivered in, and with any invoice or packing notes. The cost of the return is met by the sender and non-refundable.

    Please be aware that items being returned remain the responsibility of the sender until received by us, therefore we recommend that returned items are sent insured and registered, using a guaranteed or recorded delivery service. We can not make any refunds on goods we do not receive.

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  • Faulty Goods Returns/Refund Policy

    Items you feel are faulty may be returned to us using the same procedures as in ‘Returns Policy’ above, after you have informed us (see ‘Contact Us’ page on this website) and we have replied to you and provided a ‘returns’ identification number. Note that if you use or continue to use the item after you have discovered damage or a fault it will be deemed you have accepted the goods in their damaged/faulty condition.

    If we are unsure as to whether the goods are defective we will request the opinion of the manufacturer and accept their findings and if the goods are found to be in working order, or have been damaged due to misuse or neglect, then you would be liable for any costs we have incurred including the cost of returning the goods to you.

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  • Copyright

    The content of this website, material, text and images contained in this website are the property of Tattini Riding Ltd. and KLP Lovasfelszerelés Kft., or used under licence from the relevant source and may not be used for any purpose without the prior written consent of the relevant party. You may print and download content from this website for your personal use but may not copy, adapt, modify, transmit, sell, license, distribute, display, publish or create works derived from this website. You may not use graphics, pictures or images from this website with or without accompanying text.

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  • Disclaimer

    We hope you find our website useful and any information we may give, including articles on this website on clothing, training, showing, or similar is given as honestly as we can, but the decision to purchase items from us ultimately lies with you and we cannot be held responsible for any consequences relating to any products purchased from this website.

    Photographs, illustrations and pictures shown on the webshop are used for illustration only and may differ from the actual product supplied, although we endeavour at all times to be as accurate as possible.

    In no event shall we be liable for any direct, indirect, special, punitive, incidental, consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of its products. The buyer assumes all risks and liability from use of products.

    Your use of this website is entirely at your own risk and we can not accept any responsibility for loss, disruption or damage to your computer system or your data which may occur during the use or because of the use of this website.

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  • Online Dispute Resolution

    The European Commission has established a webpage where consumers can register, and after that they have the possibility to resolve their disputes related to online shopping through this webpage by filling in an online form, and they can avoid court action procedure. Thus consumers are able to exercise their rights without being hindered by (for example) the distance.

    More information: Online Dispute Resolution - Frequently Asked Questions (PDF - 514 Kbyte)

    The official EU website of this topic is here: Online Dispute Resolution

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  • What are cookies?

    Cookies are files created by websites you've visited that store browsing information, such as your site preferences or profile information. There are two types of cookies: First-party cookies are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page.

    Cookie handling, deleting and blocking options are available in every browser, in the software's settings menu.

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  • The cookies used by our website and their purposes

    1. Required cookies

      This type of cookies are mandatory for our website to work properly. Without these we can't guarantee that our website will work as intended, or that You will be able to find every information you're looking for.

      These cookies don't collect personal data of You or any data, what can be used for marketing purposes. (For example: serving multiple users browsing our website at the same time)

    2. Functional cookies

      These cookies store and provide our website with Your personal settings for appearance. (For example: language, currency, items per page, size charts, etc.)

    3. Cookies provided by third party websites

      It is possible, that there're cookies on our website from such third parties (eg. social networking sites), which allows the specific content's sharing or liking and sends information to this third party, which later on can be used by them to display targetesd ads on other websites You're browsing in the future.

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